EOC: (wk. 4)

In the hospitality industry, cleanliness is very important.  This industry has very strict rules when it comes to handling and preparing for their guests.  “All restaurant and foodservice employees work around food. Therefore, it is important to ensure that all employees meet all applicable health requirements of the job.” (Human Resources, Quality Service & Training, Hospitality & Restaurant Marketing pg. 424) Guests must feel that their food has been prepared in a clean environment with the preparer practicing the proper protocol.  Personal hygiene is a controllable factor that every employee must have control over.  Being neat and clean is very important.  Most businesses shy away from hiring people with issues with narcotics.  This is a controllable factor as well.  Abusing narcotics is a federal offence and can cause issues for the employer and the employee.  It can also negatively affect a person’s job and the image of the business.  Employers are allowed to drug screen employees before hiring to make sure that they are healthy and free of drugs.  “State and local health laws vary, so it is important to know and comply with all applicable laws regarding mandatory or voluntary employee testing.” (Human Resources, Quality Service & Training, Hospitality & Restaurant Marketing pg. 424) Restaurants and hotels want their customers to feel that they follow all guidelines when it comes to the health of their customers.  Sometimes, a tattoo can cause customers to feel a certain way about an establishment, especially if it is offensive to others.  A tattoo is also a controllable factor.  Most establishments ask that tattoos are able to be covered so that everyone is protected.  “The Equal Employment Opportunity Commission (EEOC) and other government agencies enforce laws that ensure everyone gets a fair chance at any job opening.” (Human Resources, Quality Service & Training, Hospitality & Restaurant Marketing pg. 414) A scar is an uncontrollable factor and should not negatively affect anyone being considered for a job.